Welcome to Ariaa Clothing Shop’s FAQ page! We’re here to answer your questions about our western-inspired fashion, shipping policies, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].
About Ariaa Clothing
What style of clothing does Ariaa Clothing specialize in?
We specialize in authentic western-inspired apparel that blends rugged charm with contemporary style. Our collections include premium boots, denim jackets, dresses, shirts, and accessories that capture the spirit of the American West with modern sophistication.
Where is Ariaa Clothing based?
We’re proud of our North Dakota roots! Our headquarters is located at 4604 Catherine Drive, Bismarck, US 58501. While we maintain our local charm, we ship our quality western apparel worldwide (excluding some remote areas in Asia and other locations).
Product Questions
What types of products do you offer?
Our collections include:
- Belts & Accessories
- Boots
- Denim
- Dresses
- Hats
- Shirts
- Shoes
- Shorts
How do I choose the right size for boots or denim?
We provide detailed sizing charts for all our products. For boots, we recommend measuring your foot length and comparing it to our size chart. For denim, consider your usual waist size and check our fit guide (slim, regular, or relaxed) to find your perfect match. If you’re between sizes, we suggest sizing up for comfort.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
We process orders quickly to get your western wear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
What are your shipping options?
We offer two shipping methods:
- Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after 1-2 day processing)
- Free Shipping – For orders over $50 via EMS (15-25 business days after processing)
Do you ship internationally?
Yes! While we’re based in North Dakota, we ship our western apparel worldwide, bringing our signature style to doorsteps from Texas to Paris. Some remote areas in Asia and other locations may be excluded due to shipping limitations.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this tracking number to follow your package’s journey to your doorstep. Delivery times may vary slightly depending on your location and customs processing.
Returns & Exchanges
What is your return policy?
We want you to love your Ariaa Clothing items! If they don’t meet your expectations, we offer easy returns within 15 days of delivery. Items must be unworn, undamaged, and in their original packaging with tags attached. Please visit our Returns Policy page for complete details.
How do I initiate a return?
To start a return, please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate address. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
How long does it take to process a refund?
Once we receive your returned items, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Customer Service
How can I contact customer service?
Our friendly team is ready to assist you! You can reach us at [email protected]. We typically respond within 24-48 hours. For faster service, please include your order number (if applicable) and detailed information about your question or concern.
Do you offer gift wrapping or special packaging?
While we don’t currently offer gift wrapping, all our items are carefully packaged to arrive in perfect condition. If you’re purchasing a gift, we recommend selecting our faster shipping options to ensure timely delivery for special occasions.
Thank you for choosing Ariaa Clothing Shop for your western-inspired fashion needs. We’re committed to making your shopping experience as effortless as our stylish pieces. Ride on in style!